Effective Date: April 1, 2025
This Privacy Policy explains how IndoLingo ("we,” "us,” or "our”) collects, uses, discloses, and safeguards your personal data when you visit or use our website, mobile applications, and services (collectively, the "Platform”). By accessing or using IndoLingo, you consent to the practices described in this Privacy Policy.
When you register or use the Platform, we may collect the following personal data:
Name
Email address
Phone number (optional)
Date of birth (for age verification and legal compliance)
Country of residence
Profile photo and bio (for teachers)
Payment information (processed via third-party providers)
We automatically collect data on how you interact with the Platform, including:
IP address
Browser type and device information
Pages visited and time spent
Clickstream and session data
Referring URLs
We collect messages and other communications exchanged between Learners and Teachers, as well as support tickets submitted to IndoLingo.
We use your data to:
Provide and personalize language learning services
Manage your account and facilitate communication
Process payments and provide receipts
Improve the Platform’s performance and features
Send notifications, updates, and promotional materials (with your consent)
Ensure the safety and integrity of our community
Comply with legal obligations
If you are located in the European Economic Area, we rely on the following legal bases for processing your personal data:
Contractual necessity
Legitimate interest
Compliance with legal obligations
Consent (for marketing and cookies)
We use cookies and similar technologies to:
Keep you logged in
Understand usage patterns
Deliver targeted advertising
Improve site functionality
You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.
We do not sell your personal data. We may share it with:
Service Providers: Payment processors, cloud storage, customer support tools, etc.
Teachers: Limited data shared with Teachers for lesson scheduling and delivery.
Legal Authorities: Where required by law or to protect our rights or users.
Business Transfers: In case of a merger, acquisition, or sale of assets.
We may transfer and store your personal data outside your country of residence. We ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place to protect your data.
We retain your personal data for as long as your account is active or as needed to:
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
Enforce agreements
You can request deletion of your account and associated data at any time.
Depending on your jurisdiction, you may have the right to:
Access your personal data
Request correction or deletion
Object to or restrict processing
Data portability
Withdraw consent (where applicable)
File a complaint with a supervisory authority
To exercise your rights, contact us at privacy@indolingo.com.
The Platform is intended for use by individuals 18 years and older or under the supervision of a parent or legal guardian. We do not knowingly collect data from children under 13 without parental consent.
We implement administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure. Please use strong passwords and protect your login credentials.
Our Platform may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
We may update this Privacy Policy periodically. We will notify you of any material changes via email or through the Platform.
For questions or requests regarding this Privacy Policy, please contact:
Email: support@indolingo.com
Website: https://www.indolingo.com
